ENVÍO GRATIS EN PEDIDOS SUPERIORES A €55

Sizing issue

Correct size tag but does not fit

- Foot length

- Sole length

Incorrect size tag

- Size tag

Incorrect color: Real product color does not match the product color on the website

- Product photos in natural light, not against the sun

The product is damaged, dented, or no longer in its original state:

The product received by the customer is damaged, and the issue is clearly visible (due to transportation, production ...)

- Photo/clip showing the damaged part

- Product overview photo

Product is not up to customer's expectations:

The product is not damaged but not as customer's expectation (material, design ...)

- Product photos

False advertising (DCMA): Ads showing products from other brands

- Product photos

- False advertisement photo (must include our store's logo and link)

Part of the order is missing:

The number of items received does not match the order placed and the order is not split to send

-Photos of all products received in the package

Sizing issue

Correct size tag but does not fit

- Size tag sewn into the product

- Measurement photos with a ruler based on the size guide

Incorrect size tag

- Size tag sewn into the product

Incorrect color: Real product color does not match the product color on the website

- Product photos in natural light, not against the sun

The product is damaged, dented, or no longer in its original state:

The product received by the customer is damaged, and the issue is clearly visible (due to transportation, production ...)

- Photo/clip showing the damaged part

- Product overview photo

Product is not up to customer's expectations:

The product is not damaged but not as customer's expectation (material, design ...)

- Product photos

False advertising (DCMA): Ads showing products from other brands

- Product photos

- False advertisement photo (must include our store's logo and link)

Part of the order is missing:

The number of items received does not match the order placed and the order is not split to send

Photos of all products received in the package

Incorrect color:

Real product color does not match the product color on the website

- Product photos in natural light, not against the sun

Poor quality product, doesn't work

The product is not damaged but not as customer's expectation (material, design ...)

- Product photos

The product is not damaged but not functioning

- For example: camera cannot record, memory card cannot be inserted, hair iron is not hot, etc.

- A clip clearly shows the issue during use (for electronic product, it must show that the product is fully charged or plugged into a power source)

The product is damaged, dented, no longer in its original state:

The product received by the customer is damaged, the issue is clearly visible (due to transportation, production ...)

- Photo/clip showing the damaged part

- Product overview photo

False advertising

Ads showing products are from other brands (DMCA, brand name, design)

- Product photos

- False advertisement photo (must include our store's logo and link)

Products that falsely advertise their functions, features

- A clip clearly shows the issue during use (for electronic product, it must show that the product is fully charged or plugged into a power source)

- False advertisement photo (must include our store's logo and link)

Part of the order is missing

- Photos of all products received in the package